Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ultimatecoffeemachines.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ultimatecoffeemachines.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ultimatecoffeemachines.com.

Ultimate Coffee Machines LLC – Return & Refund Policy

Due to the sensitive nature of espresso equipment, high-value items cannot be treated like standard retail goods. Strict return standards apply to protect product integrity and prevent misuse.

Return Eligibility

Returns are accepted only if the product is:

  • Unused
  • Unopened
  • In original manufacturer packaging
  • Requested within 14 days of delivery

Opened, used, installed, rinsed, or trialed machines are not eligible for return.

Consumables (filters, cleaners, water products) must be unopened.

Condition Requirements

Returned items must be:
✔ Clean
✔ Undamaged
✔ Scratch-free
✔ Odor-free
✔ Fully functional
✔ With all accessories, parts, and packaging

Failure to meet condition requirements may result in refusal or restocking fees up to 20%.

Restocking Fees

A restocking fee of 10–20% applies if:

  • Packaging is opened
  • Accessories are missing
  • Condition is not “like new”
  • The manufacturer charges us a restocking fee
  • Return does not meet policy requirements

Non-Returnable Items

These items cannot be returned:

❌ Commercial units
❌ Special-order items
❌ Clearance or final-sale items
❌ Used or opened machines
❌ Equipment showing signs of installation or water contact
❌ Consumables

Return Shipping

Customer is responsible for:

  • Return shipping
  • Proper packaging
  • Insurance

We are not responsible for damage occurring during return transit.

Refund Timeline

Refunds are processed within 14 business days after inspection and approval by our warehouse or fulfillment center.

Shipping fees are non-refundable.